REFUND POLICY


At PALOP Festival, we strive to provide an incredible experience for all attendees. Please read our refund policy carefully to understand your options in various situations.
 

1. General Refunds

All tickets are non-refundable, except in the event of a festival cancellation.
 

2. Event Cancellation

If the festival is canceled, ticket holders will be eligible for:
    * A full refund, or
    * The option to transfer their ticket to a rescheduled date (if applicable).
 

3. Ticket Transfers

Tickets are transferable to another person; however:
    * Tickets must not be sold through unauthorised platforms or third-party sellers.
    * PALOP Festival is not responsible for invalid tickets purchased outside our official outlets.
 

4. Force Majeure

Refunds will not be issued for cancellations, delays, or disruptions caused by events beyond our control, including but not limited to:
    * Extreme weather conditions
    * Government restrictions
    * Natural disasters
    * Other unforeseen circumstances
 

5. Digital Tickets

All tickets are digital and managed through the See Tickets Wallet app.

To avoid issues, ensure your account details are accurate and up-to-date.
 

6. Contact Information

For further assistance with tickets, transfers, or refunds, please contact us:
* Email: support@palopfestival.com
 

Thank you for your understanding and support. We can’t wait to share the PALOP Festival experience with you!