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PRIVACY POLICY

Respecting your privacy.

At PALOP Festival, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase tickets, or interact with our services. By using this website, you agree to the practices described in this policy.

 

1. Information We Collect

We collect information to provide you with the best experience possible. The types of information we collect include:
 

a) Personal Information

When you interact with us, such as purchasing tickets, subscribing to newsletters, or contacting us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party providers)
     

b) Non-Personal Information

We may also collect non-identifiable information, including:

  • Browser type and version

  • Device type

  • IP address

  • Referring website

  • Date and time of access
     

c) Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

We use your information to:

  • Process ticket purchases and deliver services

  • Send event updates, promotions, and marketing communications (with your consent)

  • Respond to your inquiries or customer service requests

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

 

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who help us operate the website, process payments, or deliver services (e.g., ticketing platforms).

  • Law Enforcement: Authorities when required to comply with legal obligations or protect our rights and property.

  • Event Partners: With your consent, your information may be shared with festival sponsors or partners for promotional purposes.

 

4. Your Rights

You have the following rights concerning your personal information:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request updates or corrections to your information.

  • Deletion: Request that we delete your personal data (subject to legal or contractual obligations).

  • Opt-Out: Unsubscribe from marketing communications at any time using the “unsubscribe” link in our emails.

  • Data Portability: Request a transfer of your data to another service provider where applicable.

To exercise these rights, please contact us at privacy@palopfestival.com.

 

5. Data Security

We prioritise the protection of your personal information. Our website uses industry-standard security measures to safeguard your data, including:

  • Encryption of sensitive information

  • Secure payment processing via third-party providers

  • Regular monitoring for vulnerabilities and threats

While we strive to protect your information, no method of transmission over the internet is 100% secure. You use our services at your own risk.

 

6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

 

7. Third-Party Links

Our website may contain links to third-party websites. PALOP Festival is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing your information.

 

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at privacy@palopfestival.com, and we will take appropriate steps to delete it.

 

9. International Data Transfers

If you are accessing our website from outside the United Kingdom, please note that your information may be transferred to, stored, or processed in the UK or other jurisdictions with different data protection laws. By using our website, you consent to such transfers.

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.” Your continued use of the website after any changes signifies your acceptance of the updated policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
 

PALOP Festival Privacy Team
Email: privacy@palopfestival.com
Address: [Insert Company Address]

 

Thank you for trusting PALOP Festival. We’re committed to protecting your privacy while providing a seamless festival experience.

Effective Date: 26/12/2024

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